Private Tours & Booking Requests:

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Rod Ratner Private Tour Guide

Tours start around 6 or 7 AM

Depends on your Tour itinerary and Hotel location. Please request more information. 

All our tours go Rain or Shine.

Most of the times it's only raining at your resort! 

Payment Policy:

We take cash only as we use it as our budget for the day. No electronic payments nor bank cards are accepted. We accept payments in US Dollars and preferably in Mexican Pesos, according to the exchange rate on the day of your booking confirmation (based on

First come, First served:

  • Our advice is to book in advance.
  • Our tour services are subject to availability. 
  • If you haven't heard back from us after 6 hours, check your spam folder and make sure we are on your safe list.

Cancellation Policy

Please let us know as early as possible if you have to cancel.

  • We ask for a 72 hour notice for all cancellations. Your booking deposit is non-refundable.
  • If you cancel within 3 days (more than 72 hours) in advance we don't have many money losses.
  • Cancellations within the 48 hours or the day before the tour: we would need you to pay 50% of the total cost to cover part of the arrangements like the transportation service, guides and other fees as we book your activities and lunch in advance.


  • All our tours go Rain or Shine, and can still have an amazing tour! Most of the times it is only raining at your resort!
  • Let us know that you arrived safe and sound, we need your Room Numbers, otherwise is not possible to pick you up at your resort. Please confirm upon arrival.
  • We always hope the best for you and your vacation! We are looking forward to meeting you!

 Read more about or Terms and Conditions here!

Private Transportation

Toyota Hiace
Toyota Hiace

Clean Toyota vans, insured vehicles, A/C, reclining seats and safe driving. Fuel, parking and licensed driver are included. 

Cooler with snacks & bottled water travel along with you all day. If you need any special refreshments, just let us know. 

 *Hotel pick-ups based in Playa del Carmen Downtown area are included, otherwise a minimal fee is charged depending on location*


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